I am delighted to say as we enter 2016, I have been asked to provide a leadership role for the transformation of NHS.UK and I have accepted that challenge. I feel extremely privileged to help many talented teams, from multiple organisations, form around a new purpose and a new culture. I think this reitterates the Department of Health, NHS England and HSCIC’s commitment to making this a success and showing openness to a new model of cross organisational working, with a software engineer right at the leadership level.
NHS Choices currently occupies the NHS.UK URL and it is a huge success with over 50m unique visitors per month. So why transform it and what is going to make it different?
Well the thing is we have to work some of that out, it is a great information seeking web site and a portal into many other systems and services, it is loved by users with a satisfaction rate of > 85%, but it isn’t always user needs focused and doesn’t always connect people with the services that can meet those needs first time.
The volume to site is significant, but it doesn’t mean it is the best we can do. We now need to change our focus and evidence that it actually has either a positive or negative effect on the NHS front line services that are under significant pressure on a day to day basis. Designing with hypotheses and deciding with data.
Essentially it needs to provide fulfilment in a way that can help patients do the right thing for themselves and actually solve problems for the health and social care system too, in a digital way, that is more cost effective and lets our loved medical professionals do the things they are great at by getting rid of the wasteful things they don’t want, or need to be doing.
So I now get to work with some of the country’s best talent, building digital services that can have an impact on patients and the NHS. It is going to be a long journey, but it is about the journey and not the destination that is the most important thing, as we will never be finished.
I look forward to giving a progress update soon.